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Frequently Asked Questions
Below, we've categorized the most frequently asked questions. If you can't find the answer you're looking for, you can reach out to us via our Contact page.
Accommodation and Dining for Guests
I have guests coming from out of town for my event, where can they stay?
In addition to the hotel rooms and suites, the luxury residences available for monthly rent within the same complex are suitable for longer stays.
Can I host a smaller group in a traditional Turkish barbecue setting?
Yes. The on-site restaurant, which serves traditional barbecue using real charcoal, is a great option for private tables accommodating 10 to 40 guests.
Privacy and Personal Data
Is my personal information secure?
Yes. Your data is processed and protected under the Law No. 6698 on Personal Data Protection (KVKK). See our Privacy Policy and KVKK Information Text for more details.
How can I request the deletion of my records?
You can send your request to [email protected] and ask for the deletion of your records. Records subject to legal retention obligations will be stored in a limited manner until the retention period expires.
How do I stop receiving commercial communications?
You can unsubscribe with a single click using the link at the bottom of each communication, or you can write to us.
How can I manage cookies?
You can change your preferences at any time using the "Cookie Settings" button on our Cookie Policy page.
Communication and Collaboration
How can I reach you?
You can contact us via +90 212 411 10 00 or by email at [email protected]. Alternatively, filling out the form on our Contact page is sufficient.
How soon can I expect a response to my requests?
Messages are read during business hours and are typically replied to on the same business day.